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Here is a selection of our most frequently asked questions. If you have a question that isn’t answered here please don’t hesitate to ask – we are here to help. Email us on info@aceclothing.co.uk.
Ace Clothing,
5a Courtenay Road,
East Lane Business Park,
East Lane,
Wembley,
HA9 7ND.
We are usually asked this question in August and September – our busiest time. The answer is often 'yes' so if you do not like queuing please order early or order online.
During peak periods we operate a ticket-entry system (last ticket issued at 4.30): please take a ticket from the dispenser and wait for your number to be called.
No. If you need to arrange a fitting for your child just come along whenever it is convenient - our experienced staff are always happy to help. We always recommend a fitting if you are unsure of sizing.
Fittings can take a while so we ask you to arrive at our store an hour before we close. Please be aware that we may not have your child’s size in stock, especially during peak times, so it is best to come in for a fitting several days in advance of when you need the uniform for, in case we need to order it in.
Our website includes guideline Washing instructions but you should always follow the manufacturer's instructions/washing symbols, which are normally on a label inside the garment. These washing symbols are widely used and there are plenty of online web resources that can tell you what they mean.
If you need three quick Ace tips on looking after your uniform:
You can order in-store but we also highly recommend ordering online from our web site: it’s quick, easy and secure; available 24/7; there are pictures of all the uniform and you get an ongoing record of your child’s sizes for future reference. Online orders are downloaded first thing every morning and you get email status updates as your order is being processed.
Please allow up to 7-10 working days for your order to be processed, except for our peak period (August and September) when our processing times may be extended. For the sake of fairness, all orders are processed on a first-come, first-served basis.
We will send you a text or email to notify you when your order is ready.
If you need your uniform urgently, you can come into our shop and take whatever items we have in stock away with you. We will try our best to ensure your child has what they need for their first day of school.
We are unable to reserve any items unless you have made an order either online or in store.
If you have received a message to say your items are ready for collection there is no need to join the queues, which mainly occur during peak times. Just go to the special Collection Point, which you will find along the passageway to the right of our store. Knock on the door or ring the doorbell, then give us your child’s name, school and ideally your receipt/online order reference so that one of our staff can retrieve and hand over your order.
We offer a delivery to some schools* in term time. The uniform is supplied in an individual protective bag marked with the child’s name, which we use as the order reference.
At all other times you can choose to Collect from our store or have items delivered to your home or work address by Courier (for an additional charge).
*At checkout you will be provided with the options available for that specific school.
Please allow us a minimum of 7-10 working days before chasing your order. If you want us to check an order, please call us on 02080450296 or send an email to info@aceclothing.co.uk. Please provide us with your child’s name, school and how and when you placed the order (including an order number if placed online).
We will tell you when an order is ready. DPD is currently our courier partner. You will get a notification from DPD on the day that your delivery is due stating the approximate time you can expect your order. You are able to alter delivery dates directly via the courier’s website using the link sent in the notification.
If an item is out of stock then we use a pink Out-of-stock card and write on any items 'to follow'. Please look out for this card in your package – it means we are aware of this and just waiting for the missing item(s) to arrive.
Yes, you can. We ask that items are returned in original packaging with all labels attached. Items must be unworn with the original receipt provided. Returns made within 30 days will be fully refunded (using the payment method of the original transaction). Returns made after 30 days will be offered an exchange only. If you wish to exchange an item, we ask that you do so within 120 days of purchase
Please see our ‘Return’s Policy’ for further information.
We have thousands of happy customers.
We deliver to your home, school or you can collect.
We accept all major credit cards, except for AMEX.
Return within 30 days for a full refund.