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Here is a selection of our most frequently asked questions. If you have a question that isn’t answered here please don’t hesitate to ask – we are here to help. Email us on email@example.com.
No. If you need to arrange a fitting for your child just come along whenever it is convenient - our experienced staff are always happy to help. We always recommend a fitting if you are unsure of sizing.
Fittings can take a while so we ask you to arrive at our store an hour before we close. Please be aware that we may not have your child’s size in stock, especially during peak times, so it is best to come in for a fitting several days in advance of when you need the uniform for, in case we need to order it in.
You can order in-store but we also highly recommend ordering online from our web site: it’s quick, easy and secure; available 24/7; there are pictures of all the uniform and you get an ongoing record of your child’s sizes for future reference. Online orders are downloaded first thing every morning and you get email status updates as your order is being processed.
If you have received a message to say your items are ready for collection there is no need to join the queues, which mainly occur during peak times. Just go to the special Collection Point, which you will find along the passageway to the right of our store. Knock on the door or ring the doorbell, then give us your child’s name, school and ideally your receipt/online order reference so that one of our staff can retrieve and hand over your order.
We offer Free Delivery to nearly all of our schools* in term time. The uniform is supplied in an individual protective bag marked with the child’s name, which we use as the order reference.
At all other times you can choose to Collect from our store (free) or have items delivered to your home or work address by Courier (flat rate £5.99 charge applies).
*Except Capital City Academy: Collect from Store or Courier delivery only
Please allow us a minimum of 7-10 working days before chasing your order. If you want us to check an order, please call us on 02080450296 or send an email to firstname.lastname@example.org. Please provide us with your child’s name, school and how and when you placed the order (including an order number if placed online).
We will tell you when an order is ready. DPD is currently our courier partner. You will get a notification from DPD on the day that your delivery is due stating the approximate time you can expect your order. You are able to alter delivery dates directly via the courier’s website using the link sent in the notification.
Yes, you can. We ask that items are returned in original packaging with all labels attached. Items must be unworn with the original receipt provided. Returns made within 30 days will be fully refunded (using the payment method of the original transaction). Returns made after 30 days will be offered an exchange only. If you wish to exchange an item, we ask that you do so within 120 days of purchase
Please see our ‘Return’s Policy’ for further information.