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Our hope is that you are entirely satisfied with your new uniform, but if for any reason you need to return a garment we are here to help.
We ask that items are returned in the original packaging with all labels attached. Items must be unworn with the original receipt provided.
Returns made within 30 days will be fully refunded (using the payment method of the original transaction). Returns made after 30 days will be offered an exchange only.
If you wish to exchange an item, we ask that you do so within 120 days of purchase.
This Returns Policy does not affect your Statutory Rights.
*Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty.
For items sent incorrectly against your order please call our customer services on 0208 045 0296.
If you believe that the goods you have bought are faulty, please call our customer services team on 0208 045 0296.
Any items returned as faulty within 6 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be replaced, (subject to inspection and supplier authorisation). We will need to see the fault in order to proceed with the replacement so you may be asked to take the item back to our store or to send a photo if this is not convenient.
You can return items to us by the following methods:
1) In Store
Items returned in store are eligible for a refund or exchange (subject to the above criteria).
2) Returns Via School (TERM TIME ONLY)
Returns are available through a select number of schools (Please check to ensure your school accepts returns).
Please note: A completed returns form must be included with your order otherwise it will be sent back to the school and not processed.
Once a return reaches our store, we will proceed with either an exchange/ refund and update you once the process is complete.
3) Post (ONLY ELIGIBLE FOR REFUND)
We strongly advise that a postal receipt is obtained. Please package items appropriately so as to avoid any damage and use a reputable postal service that will insure you for the value of the items.
Returned items are your responsibility until they reach us at the address provided on the returns note.
PLEASE NOTE: Any items returned without the returns form cannot be processed.
If you require a different size garment or any new items of uniform, please place a new order online.
We aim to process the refund within 5 working days of receiving the goods, you will be updated once this process has been completed.
You can download the Ace Clothing returns form here, it is available as both a PDF and JPG image file.