Terms of service

Terms of Service

OVERVIEW

Welcome to ACE Clothing Company Ltd trading as ACE Schoolwear (“we”, “us”, “our”).

We operate this website and online store, including all related information, content, products, services, features and tools made available to you (the “Services”).

These Terms of Service (“Terms”) govern your use of our website and Services, including any purchases made through our store.

By accessing our website, placing an order or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website.

Nothing in these Terms affects your statutory rights under applicable consumer law.

SECTION 1 - ELIGIBILITY AND ACCOUNT USE

By using our Services, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

You agree that any information you provide to us is accurate, complete and current.

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account.

We reserve the right to suspend or terminate accounts where misuse, fraud or breach of these Terms is suspected.

SECTION 2 - PRODUCTS

We aim to ensure all product descriptions, pricing, sizing information, stock levels and images are accurate.

However:

  • Colours may vary depending on your device screen settings
  • Images are for illustration purposes only
  • Packaging may vary from that shown
  • Measurements may have minor tolerances

We reserve the right to amend product details, pricing, availability or discontinue products at any time without notice.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase goods from us.

Your order is only accepted once we send an order confirmation or dispatch confirmation email.

We reserve the right to refuse, cancel or limit any order for reasons including:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraud
  • Bulk or resale purchasing
  • Breach of these Terms

If payment has already been taken for a cancelled order, a full refund will be issued.

Please check your order carefully before completing checkout, as changes may not always be possible once an order is placed.

SECTION 4 - PRICES AND PAYMENT

All prices on our website are shown in GBP (£).

Where applicable, prices include VAT unless stated otherwise.

Delivery charges are shown at checkout before payment.

We accept payment methods displayed at checkout. By placing an order, you confirm you are authorised to use the chosen payment method.

We reserve the right to correct obvious pricing errors and cancel any affected orders.

SECTION 5 - DELIVERY

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not liable for delays caused by couriers, weather, customs delays, strikes or events outside our reasonable control.

Risk in the goods passes to you when the goods are delivered to the delivery address provided.

Ownership of goods passes once full payment has been received.

Where school delivery is selected, delivery will be deemed completed when the goods are delivered to the nominated participating school.

SECTION 6 - RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are governed by our Refund & Returns Policy available on our website.

Please read this policy carefully before placing an order.

Nothing in these Terms affects your legal rights if goods are faulty, not as described or unfit for purpose.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including logos, branding, text, graphics, photographs, downloads, product images and website design, is owned by or licensed to ACE Clothing Company Ltd and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, publish or commercially exploit any content without our prior written consent.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security or policies of third-party websites. Accessing such websites is at your own risk.

SECTION 9 - PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that we may use trusted third-party providers to process payments, fulfil orders, manage deliveries and operate our website.

SECTION 10 - WEBSITE ACCURACY

Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions or availability.

We reserve the right to correct errors, update information and cancel affected orders where necessary.

SECTION 11 - PROHIBITED USES

You may not use our website:

  • For unlawful purposes
  • To commit fraud
  • To infringe intellectual property rights
  • To upload viruses or malicious code
  • To interfere with website security
  • To scrape or harvest data
  • To send spam or unsolicited communications
  • To impersonate another person

We reserve the right to restrict access where misuse is suspected.

SECTION 12 - LIMITATION OF LIABILITY

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of statutory consumer rights
  • Any liability that cannot legally be excluded

Subject to the above, we shall not be liable for indirect or consequential losses, loss of profits, loss of business or loss of data arising from use of our website or products.

Our total liability in relation to any order shall not exceed the amount paid for that order.

SECTION 13 - TERMINATION

We may suspend or terminate access to our Services where these Terms are breached or misuse is suspected.

Termination does not affect any rights or obligations accrued before termination.

SECTION 14 - CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be available on this page. Continued use of our website after changes are published constitutes acceptance of the updated Terms.

SECTION 15 - GOVERNING LAW

These Terms and any disputes arising from them shall be governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 16 - CONTACT INFORMATION

Questions about these Terms should be sent to:

ACE Clothing Company Ltd
10 Quad Road
East Lane Business Park
Wembley
HA9 7NE

0208 045 0296
info@aceclothing.com